What a support plan should and should not include

A website support plan should cover keeping the site running, secure and recoverable: hosting management, software and security updates, daily backups you can actually restore, uptime monitoring, SSL renewal and a small number of hours for content edits. It should not silently include new pages, new features, redesigns, content writing or marketing: those are projects, quoted separately. For a small business site in Spain, a fair plan costs roughly €80–350 a month, depending on how much the site does and how fast you need answers.

What is maintenance, exactly?

The work that keeps what you already have working:

• Hosting. The server or hosting account, its configuration, renewals and capacity.
• Updates. The CMS, plugins, libraries and server software, tested before they reach the live site.
• Backups. Daily, automatic, stored somewhere other than the server itself, kept for at least two weeks, and test-restored regularly. A backup nobody has restored is a hope, not a backup.
• Monitoring. An alert when the site goes down, the SSL certificate is about to expire or a form stops sending.
• Security. Firewall and login protection, removal of unused plugins and accounts, a response plan if something gets in.
• Small edits. A price, an opening hour, a new team photo, within a monthly allowance of hours.

What should not be included?

• New pages and new features. A new service page with its own layout, online booking, a second language.
• Redesigns. Changing how the site looks or is structured.
• Content writing and translation. Except for small edits to text you supply.
• SEO and advertising campaigns. Ongoing marketing is a different service.
• Third-party licences. Premium plugins, booking software or email marketing tools are billed by their makers.

A plan that promises "unlimited changes" usually means either slow answers or that nothing outside the list above actually gets done.

What should the plan state in writing?

• Response times. For example: the site is down — within 2 hours in working time; a form is broken — the same working day; small edits — within 3 working days.
• Monthly hours. How many hours of edits are included, and the hourly rate beyond that.
• Backups. How often, how long they are kept, where they are stored and how fast a restore happens.
• Access. That you own the domain, the hosting account and the code, and receive full access if you leave.
• Notice period. One month is fair for both sides.

How much should you pay?

• About €80 a month: a small brochure site with hosting, updates, backups, monitoring and an hour of edits.
• About €150–250 a month: a busier corporate site with forms, two languages and a few hours of edits.
• About €250–350 a month: an online store or a site with bookings and integrations, where downtime costs sales.

You can compare these with what our own plans include on the capabilities page.

Do you need a plan at all?

If the site is a static page that rarely changes, hosted on a managed platform, you may only need hosting and an occasional check. If it runs a CMS, takes enquiries or sells online, someone has to update it: a site left alone for a year is slower, more exposed to attacks and more expensive to fix than the plan would have cost.

FAQ

How much does website maintenance cost in Spain?

For a small business site, roughly €80–350 a month. The lower end covers hosting, updates, backups and monitoring for a simple site; the upper end covers online stores and sites with bookings or integrations, with faster response times.

How often should a website be backed up?

At least daily for any site that changes or receives forms, with copies kept for two weeks or more and stored outside the server. Restores should be tested, not assumed.

Are content changes included in maintenance?

Small edits usually are, within a monthly allowance of hours. New pages, new sections, redesigns and content writing are separate projects.